Free WiFi has become a necessity in the hotel industry. I’m loathed to write this next bit but I wouldn’t book a hotel without WiFi. guest expectations Most hotels, even the big boys, are reluctant to spend good money to do it right. Going back to the loathing part, guest surveys have repeatedly found that ...
The Phone Call One morning, around 2am, I received a call from my manager – “I know you’re not on call and so you know I wouldn’t be calling you if it wasn’t urgent but…….”. I was a network engineer for a long time and those words for me are like the Bat-signal – I …